How do I recover my profile and team members after getting a new phone?
To get your profile and team members back, you'll need to log back into your MyBCTeam account on your new phone. Your profile and team information are stored in your account, not on your device, so everything should still be there once you sign in.
If Show Full Answer
How do I recover my profile and team members after getting a new phone?
To get your profile and team members back, you'll need to log back into your MyBCTeam account on your new phone. Your profile and team information are stored in your account, not on your device, so everything should still be there once you sign in.
If you remember your login credentials (email and password), simply download the app or visit the website and log in. If you've forgotten your password, you can reset it using the password recovery option.
Once you're logged back in, you can view your team by:
- Selecting the menu icon (looks like 2 lines) in the upper left corner
- Choosing "My Team" from the menu
- You'll see all your team members and can access "My Team Activity" to keep up with their posts
Your profile information, story, treatments, and all your connections should be exactly as you left them. Nothing is lost when you switch phones - it's all safely stored in your account.
AI-generated responses are not a substitute for medical advice. These services are not intended to
diagnose, treat, or cure any condition or disease. Always ask your doctor about specific health concerns.
MyBCTeam
MyBCTeam
January 3
Join
Your Privacy Choices
