I have human hair also. My hair stylist said to use the shampoo and conditioner I normally use, but not as often, since it does not get greasy from our head like our real hair. I wash mine about once every week and a half and it seems ok.

I used to wash them in woolite. Leave it in there for a couple of minutes, then get pick it up & down to clean. After I would put it in a towel & wring it out. When it wasn't dripping wet I shook it then put it on the plastic head till it dried. Don't brush it until it's dry.

I got 2 wigs, not real hair, but a higher price tag. My hairdresser got the wigs for me and even did the shampooing, etc. BUT she did say she always used shampoo and conditioner for wigs. Mine was the kind you could use low heat curling iron, etc. I thought I was a "wig person". I never felt comfortable in them. The right fit is very important and I have a small head. I ended up with piles of scarves to match everything, different ways of tying them, bought them from specialty sites, because regular size scarves do not work as well. I donated both wigs back to her in case someone could not afford one, and she does a lot of work with cancer patients. The upside is even though I felt uncomfortable, I got lots of compliments. I know we can't list names of products. My email is [[email: (Email address can only be seen by the question and answer creators) I will be glad to give you the names and the perks.

Mine came with the wig. And they gave me a pamphlet on how to care for it. They did say not to use much of the shampoo and not to use a lot of rubbing. They said basically dip in water with shampoo then rinse let air dry over night. Human hair 2 to 3 weeks synthetic 3 to 4 weeks

I purchased a kit with shampoo and conditioner specifically for wigs. Maybe go back and find out from the place of purchase.